Terms and Conditions

By continuing to access Common Ground Studio or website you are agreeing to comply with and be bound by the following Terms and Conditions of use, which together with the privacy policy, govern Common Ground Studio’s relationship with you in relation to the website and studio. The term ‘you’ refers to the user or viewer of our website/studio. We reserve the right to update, change or replace any part of these Terms and Conditions at any time. It is your responsibility to periodically check our website for changes. If you disagree with any part of these terms and conditions, please do not use this website.

STUDIO TERMS & CONDITIONS

Please read through the Terms and Conditions on our website thoroughly before enrolling for a class. When registering as a client at Common Ground Studio, you agree to the terms and conditions as laid out on our website, 

www.commongroundstudio.nz

Our studio is an inclusive space. We will not tolerate any kind of discrimination or behaviour that creates a hostile and unpleasant environment for staff or members. 

We endeavour to deliver all our classes on time and as advertised, however classes are subject to change or cancelation without notice. Common Ground Studio is not liable to refund, transfer or offer compensation of any kind for classes that are late, changed or cancelled for any reason.

Out of consideration for the teacher and other clients we ask that you arrive at least 2-5 minutes before the start time of the class.

If a class you would like to attend is fully booked please sign up for the waiting list. Should a place become available then you will be added automatically before the scheduled class. An email will be sent to you confirming your space in that class. Our 12hr cancellation policy still applies here, if you get a space in a class and cancel after the 12hr window a class will be deducted. Please remove yourself from the waitlist if you can no longer attend with short notice.

If only two people are booked in to a class, we reserve the right to cancel this class. You will be notified by email or text and your session will be credited back to your account.

Cancellations/rescheduling classes need to be made more than 12 hours prior to your class commencing. Late cancellations will incur a lost session for all Intro Offers/Class Passes/Memberships/Private sessions. Unlimited Memberships will incur a $10 cancellation fee.

Sessions are not transferrable to another individual and cannot be used by another person. If someone other than the person booked into the class arrives to use the session, they will be asked to create an account and purchase their own sessions.

Bookings are to be made through the Common Ground Studio website via the PunchPass link or via the PunchPass app. We do not accept bookings or payments over the phone or in studio.

Common Ground Studio is not responsible for the safekeeping of your belongings when attending a class in studio.

Common Ground Studio has the right to refuse entry at any time. Our instructors reserve the right to direct clients to a particular class type for safety reasons; instructors also reserve the right to turn clients away for any reason they deem necessary.

Classes at Common Ground Studio may be physically strenuous, and you voluntarily participate in them with full knowledge that there is risk of personal injury, property loss or death. You agree to follow all instructions given to you by Common Ground Studio instructors and you acknowledge that any failure to do so will be at your own risk. Common Ground Studio is in no way liable for any injury, loss of property or death resulting from attending our studio.

Because we rely heavily on social media for advertising, there may be times when the class is filmed, or pictures are taken to be used on social media. If you prefer not to be shown in our videos and pictures on social media, it is your responsibility to tell the instructor at the start of class. We have no control over clients posting content that shows other clients in the studio; we may reshare this content on our social platforms.

By booking into and participating in a class you automatically agree to these terms & conditions.

CANCELLATION POLICY

Class cancellations are the responsibility of the person booking the class and can be made through the Common Ground Studio website via PunchPass or the PunchPass app. Cancellations via phone, email or social media will not be accepted.

Class cancellations can be made up to 12 hours prior to your class start time without penalty.

Clients using Intro Offers/Class Passes/Memberships/Private Session Passes who pre-book a class but cancel the booking less than 12 hours prior to the class start time will forfeit their class and the credit will not be returned to their account for this missed class. Unlimited Memberships will incur a $10 cancellation fee.

NO SHOWS

Clients using Intro Offers/Class Passes/Memberships/Private Session Passes who pre-book a class but fail to attend will forfeit their class and the credit will not be returned to their account for this missed class. Unlimited Memberships will incur a $10 cancellation fee.

PRICING & REFUND

All prices are quoted in New Zealand Dollars ($NZD) and all transactions are processed in New Zealand Dollars ($NZD). Prices, products and offers include GST.

All prices are correct at the time of online publication. Prices are subject to change without notice.

Sale items are only available at the lower price during the sale period.

Unforeseen supply problems or unexpected demand may occasionally result in stock being unavailable.

We reserve the right to amend prices and printing errors.

Prices may increase from time to time to reflect increases in cost and benefits. To keep you healthy, we must keep our business healthy.

All purchases are final. Common Ground Studio does not offer refunds, transfers, suspensions or extensions on services, workshops or products for change of mind, change of address or any other reason. We will consider extensions on class packs upon sudden injury, illness or at the discretion of Common Ground Studio.

All passes and memberships are non-transferable between clients.

Common Ground Studio reserves the right to bill the client the cost of any additional bank fees which may incur from disputed or failed transactions regarding a clients account.

All payments are processed through Stripe, which is a third-party online payment system. Common Ground Studio has nothing to do with any additional fees that may be charged as a result to clients having insufficient funds during payments. Refunds through Stripe may take 7-10 working days and will go back onto the card that was used for the original purchase.

Refunds will not be given unless goods/services are not provided and an extension on validity of Passes is not an option. In the case of workshop tickets and passes, these are non-refundable and make up classes will not be given if a session is missed; by signing up to a workshop it is assumed clients will attend all sessions included in the workshop.

MEMBERSHIPS

Minimum term of 3 months. A Minimum Obligation Agreement means an agreement that has a minimum term commitment to maintain payments, post this minimum term the agreement will continue indefinitely until terminated by the customer or Common Ground Studio.

Payment of Fees. The customer must pay all fees and charges incl GST as applicable, for the term of their membership. Interest may be charged on all overdue fees and amounts at the rate of 5% per month.

Any non-cancellations, no show or absence will result in forfeiting that class. If you do not attend a booked session or cancel within 12 hours of the class commencing, you will be charged for the class.

Weekly payment will be taken within 24hours of the chosen date. If the date falls on a weekend day or a public holiday the payment will be processed within 24 hours from the start of the next business day. If no funds are in place, the account may be charged with a $15 dishonour fee at the discretion of Common Ground Studio (that is paid to the merchant provider NOT Common Ground).

Changes in Membership Fees. Outside of any minimum term obligation agreed to by the customer, Common Ground Studio may adjust membership fees at any time giving 21 days’ notice.

Pausing of membership. Customers can request to put their membership on hold for up to 4 weeks of the year (excluding Common Ground closure periods). A customer may apply to pause their membership, giving 7 days’ notice, due to medical, travel or personal reasons. Requests to pause a membership will be at the discretion of Common Ground Studio.

Termination/Changes. If a customer wishes to terminate their agreement or change their membership type, they must give 4 weeks’ notice. If a customer wishes to terminate their membership within the fixed term or minimum obligation period, the customer must pay a cancellation fee of $100.

Overdue payments. If a balance is outstanding for more than 4 weeks Common Ground Studio may notify any credit reporting or referencing agency of the default and may pass the customer’s debt for collection to a third party agency.

CLASS PASSES

5 Class Pass - Redeemable for 5 x Small Group Classes. Must be used within 60 days of the first class attended.

10 Class Pass - Redeemable for 10 x Small Group Classes. Must be used within 90 days of the first class attended.

15 Class Pass - Redeemable for 15 x Small Group Classes. Must be used within 120 days of the first class attended.

Pass extensions are only available upon sudden illness or injury or at the discretion of Common Ground Studio. Extensions due to medical reasons must be requested before the expiry date. Session packs are non-transferable and non-refundable.

Passes cannot be shared.

Any late cancellations, no show or absence will result in forfeiting that visit. If you do not attend a booked session or cancel within the 12 hours of the class commencing, you will be charged for the class.

Common Ground Studio has the right to terminate a pass without notice for any unsatisfactory behaviour or other reasons decided by us, which occurs on our premises, in writing, or is directed at our staff or other members.

INTRO OFFERS

Intro Offers are available to purchase once per customer and cannot be shared, suspended, or refunded for any reason.

The activation date is the date of the first class booked.

Any late cancellations, no show or absence will result in forfeiting that visit. If you do not attend a booked session or cancel within 12 hours of the class commencing, you will be charged for the class.

PRIVATE SESSIONS

Any late cancellations, no show or absence will result in forfeiting that visit. If you do not attend a booked session or cancel within 12 hours of the class commencing, you will be charged for the class.

Common Ground Studio has the right to terminate a pass without notice for any unsatisfactory behaviour or other reasons decided by us, which occurs on our premises, in writing, or is directed at our staff or other members.

GIFT VOUCHERS

Gift vouchers can be used for classes at Common Ground Studio .

Gift vouchers are not redeemable for cash and are not transferable.

Common Ground Studio does not offer refunds, transfers, suspensions, or extensions on Gift Cards for change of mind, injury, illness, change of address or any other reason. All purchases are final.

We accept no responsibility if a gift voucher is lost, stolen, destroyed, or used without your permission.

Gift vouchers may be purchased by emailing hello@commongroundstudio.nz for Class Passes, Private Sessions, or a Membership with a minimum of a Three month term. Our Gift vouchers have a 12 month expiry date from date of purchase.

PRIVACY POLICY

We are committed to ensuring that your information is secure. To prevent loss, misuse, unauthorised access, modification, disclosure, alteration, or destruction we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. However, you should keep in mind that the transmission of information over the Internet is not completely secure or error-free. In particular, e-mails sent to or from our website/email address/booking system may not be secure, and you should therefore take special care in deciding what information you send to us via e-mail. We may collect the following information:

Name
Contact information including e-mail address
Date of birth
Emergency contact person
Payment history
Demographic information such as postcode
Other information relevant to customer surveys and/or offers
Sensitive information

Please note that we use a third-party payment system (Stripe) which stores your credit card information.